Comcast will begin recruiting next week to hire 500 new
employees to work at its new call center in Morgan Hill.
Comcast will begin recruiting next week to hire 500 new employees to work at its new call center in Morgan Hill.
Comcast is a Philadelphia-based company employing more than 60,000 employees in 41 states and more than 4,000 in the Bay area. It is a cable company that offers both television and Internet service.
Full and part-time positions are available for managers, supervisors, trainers and customer account executives. Applicants can only apply on-line and are being asked to have electronic resumes available. The on-line process opened last week.
“We are taking advantage of technology created in the valley,” said Andrew Johnson, vice president of communications at Comcast. “This gets applicants away from mailing resumes with cover letters and takes advantage of the technology. When we started the Concord recruitment, we had over 900 applicants for the first 100 openings. Given the large unemployment in the valley, we are anticipating a similar response.”
The new 60,000 square-foot campus is located at 18665 Madrone Parkway, off Cochrane Avenue. It will house a local call center to improve customer service levels and respond to local Bay area customer service calls, customer inquiries and other needs for Comcast cable television and other service needs. And it will house customer account executive positions, customer service training and supervisory staff, operations staff and human resource employees.
The hiring process will go on for some time, though Johnson urges applicants to start filing applications soon.
The process of interview selection will begin once Comcast decides that enough applicants have filed for the job. Johnson said that the interview process will be held at the Morgan Hill Cultural and Community Center, located on Dunne and Monterey avenues, but there has been no exact date set.
The new offices are on track to open in October. Johnson said that Morgan Hill, Gilroy and Hollister residents are highly encouraged to apply. As a part of a deal with the City of Morgan Hill, Comcast will be heavily recruiting local residents.
Aside from local faces, Comcast is actively seeking applicants with good foreign language skills. With such a diverse community living in not only South Valley, but also the Bay area, people who can speak another language will be useful, according to Johnson.
“It will be beneficial to customers to have anyone with good language skills,” he said.
Pay and benefits, Johnson said in June, will be similar to Comcast’s call center in Concord, but he declined to elaborate further.
Once people are hired, they will attend a new employee orientation to become familiar with the company. After the orientation, there will be a four-week training course for all new employees. There will be two weeks of classroom studies, followed by one week of “nesting,” where new employees are paired with current ones to give them on the job training.
Applicants should go to http://careers.comcast.com/ and click on the “Career Choices” link then go to the “Search Jobs” link. An on-line account will need to be set up that requires a valid e-mail address.
