Comcast will open a new customer service support center in
Morgan Hill to better serve its Bay Area customers, creating 500
new jobs in the South Santa Clara Valley.
Comcast will open a new customer service support center in Morgan Hill to better serve its Bay Area customers, creating 500 new jobs in the South Santa Clara Valley.
The support center will house a local call center to improve customer service levels and respond to local Bay Area customer service calls, inquiries and other needs for Comcast cable television.
If the firm reaches the 500-job figure, it will become the fourth largest employer in Morgan Hill.
“I am thrilled that Comcast will expand its presence in the Bay Area and create these new jobs,” said Morgan Hill Mayor Dennis Kennedy. “Comcast is a valuable corporate citizen in all of the communities it serves across the Bay Area and I look forward to working with them as they become part of our Morgan Hill family.”
“We are excited to be creating these new jobs for the Bay Area,” said Laurie Giamonna, vice president of customer care for Comcast. “We look forward to handling our customer service calls locally and improving customer service levels thanks to these new employees. We also look forward to launching future new advanced products and services for our customers in the Bay Area, such as high-definition television and video on demand.”
The new 60,000-square-foot facility, at 18665 Madrone Parkway, will house the new jobs, including customer account executive positions, customer service training and supervisory staff, operations staff and human resource employees. The center will begin handling customer service calls during the fourth quarter of 2003.
Johnson said the salary range and benefits package for employees would be competitive with other call centers in the region.
“I think everybody will be very happy with the pay scale and benefits,” Johnson said Tuesday. He declined to state specific wage ranges.
Pay and benefits will be similar to a call center in Concord where, he said, 900 people showed up for 400 job openings the first week it was announced.
“I expect similar results in Morgan Hill,” Johnson said.
The potential employee pool in the South Valley area was a factor in selecting Morgan Hill.
“We looked at over a dozen different cities and found the demographics of Morgan Hill and the surrounding communities make it an attractive place to locate a center,” Johnson said.
The firm also will hire management and supervisory personnel as well as technical support for the center.
“Morgan Hill can offer Comcast a highly skilled and diverse work force to meet their needs,” said Santa Clara County Supervisor Don Gage, whose district includes the South Valley. “We are pleased Comcast selected South County, over dozens of other potential sites, to build their state-of-the-art call center.”
Since escrow has already closed, Comcast will begin hiring staff by early fall.
Comcast is investing $17 million, including costs for building a state-of-the-art call center and purchasing new equipment to support the new facility and its new employees. Comcast became the leading cable provider in the Bay Area on Nov. 18, 2002 when it completed its transaction with AT&T Broadband bringing together cable assets serving more than 21.4 million subscribers in 41 states including California.
Johnson said Comcast, whose cable television service area does not include South Valley or San Benito County, is not in talks to acquire Charter Communications, the local cable television provider.
Headquartered in Philadelphia, Comcast Cable is a division of Comcast Corp., a developer, manager and operator of broadband cable networks and provider of programming content.
Comcast Cable provides basic cable, digital cable and high-speed Internet services. The company has 55,000 employees.
Those interested in learning about future job openings at Comcast’s Morgan Hill facility can go to careers.comcast.com/.
